More Contact Info

Toll-Free Number:

(844) 412-8363

Other Info

Other Info (opening hours):

M-F 9am – 5pm ET

Company Address

Eau Thermale Avene

8 Campus Drive, Second Floor

Parsippany,

United States

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Complaints & Reviews — Eau Thermale Avene

8 Dec, 2020

Customer Service Call

USPS package says delivered but it was never delivered. I called Avene USA customer service. They told me I had to wait 5 days (customer service rep repeatedly reminded me that USPS requires 7) then to file a “lost package” claim with USPS. By the way, when a package is shipped, the shipper is responsible until the... Read more➤

Cosmetics and Personal Care

17 Nov, 2020

Purchase not working

I purchased three Thermal Spring Waters, one is 300ml the other two are 150ml. Gave one to my daughter, but we have the sale problem with all three. Have half a tin left in each one as spray is not working. Please can you advise Many thanks Marion Barzilay User’s recommendation: This depends on how you you... Read more➤

Cosmetics and Personal Care

30 Nov, 2018

Horrible customer service on a requested return

This company is known for hypoallergenic products. I own more than 20 of their products and am an incredibly loyal customer. I purchased one new product online that I could not find at a retailer, and opened it only to immediately notice a heavy fragrance in the formula. I looked online and there was no mention of... Read more➤

Cosmetics and Personal Care

Most Reviewed

11 Dec, 2019

"Avoid this Bussines"