I have not had any feedback on my problem. Still waiting. I was told it could be several hours before I hear anything.
I called to see if they would replace my pair of shoes due to the solel coming apart and was told they could not do anything because I was not a member I would have to take them back to the store I bought them User’s recommendation: I called to see if they would replace my pair...
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The person speaking to me was unable to find the shoe I was interested in with my size and width. It is very difficult to find many level 3 quality Easy Spirit sneakers in a narrow width. I was told to search the website and, if a sneaker was found that I was interested in, to call...
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I received a letter stating they received the return shoes ( one pair was a set of used shoes, had gravel in bottom of sole, stated I would not have to pay the restocking fee of $6.95, spoke to Debbie 3x 949-613-**** who promised to call me back next day. One month later no call, no refund.
Update by user Apr 29, 2020 I called Easy Spirit Customer Support again. This time a different person agreed to a full refund of $108.00 without a restocking charge. I guess the problem at my first attempt to get my refund corrected was a person on the line who was not able to understand what was wrong...
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