Lying to customers
Yesterday I had to receive a shipment in the first half of the day. After no one had contacted me, I called Dpd. They replied to me with a message that would force the courier to contact me. I didn't receive the call either. In the morning I see that other parcels have been sent out, but yesterday remained undelivered in the terminal. I called iExpress again. Can't help but say that they do everything to make the customer drop the handset while waiting for a connection, because the constant reminder that all operators are busy, does not help! After contacting the client, the consultants asked me what was really the reason why the courier did not call me yesterday. I was denied that the courier could not contact me. I asked what time it was. I was told that at the time of delivery, t. I. No 11: 55-12: 55. I said I called 14:30 their customer service and the iExpress operator gave the courier a message that he would contact me. After that, the consultant was confused and said that I had not been able to contact me even after that. So what exactly was to blame? Laziness? The shipment tracking page says "Unfortunately we were unable to deliver your package. The recipient's address requires an access code. " Needless to say, my home does not have an access code! I don't know what access code the courier needed! Simply brazenly lying and telling customers to be the "best service"! I also asked if the courier would be able to call me today to deliver other packages that were not answered.
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