Defective product
I order a douglas naturals face mask in the douglas online store. The order arrived on January 27. Check the expiration date before using the product. I saw that it expires in February of this year! I paid for a product that I could only use for 3-4 days! In addition, it is not a cream that can be used twice a day. It is a mask designed once a week. I paid the full price for the mask, which had to be used only 2 times and had to be discarded. I wasn't sure they specifically put in a bad product. Maybe just didn't notice. I wrote them an email. I am not asking for a refund or sending another product for this amount. I just described the situation. I at least hoped to apologize. They ignored my email without replying! Basically,they sent me another good product at the time, so the laws are on their side. I don't even want to prove anything. After 2-4 weeks, there were discounts for this whole douglas naturals product line. I think because all the products have either already expired or will soon expire. Term. , therefore the goods had to be disposed of as soon as possible. Douglas isn't a bad store, but it's best to buy live there, looking at the expiration date right away.
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