More Contact Info

Toll-Free Number:

(866) 779-7421

Customer Service:

Repair

(973) 625-4056 ext 254

(201) 762-6665

Headquarters:

(201) 762-6500

Fax:

+1 (201) 762 6670

Other Info

Other Info (opening hours):

Mailing Address:

For Europe and UK:

Sound United Europe, Beemdstraat 11,

5653 MA Eindhoven, The Netherlands

For North America, South America, Australia and New Zealand:

Sound United, 1 Viper Way, Suite C,

Vista, California, 92081, USA

For Asia:

D and M Holdings, D&M Building, 2-1 Nisshin-cho,

Kawasaki-ku, Kanagawa, JAPAN

Company Address

Denon Electronics (USA) LLC

100 Corporate Dr

Mahwah,

United States

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Complaints & Reviews — Denon

15 Aug, 2021

Lack of concern by customer service

I had a denon avrx 6400h reciver and it quit working but it was under warranty so I took it to a repair facility that denon uses it and I couldn’t be fixed so they sent replacment after 2 and 1/2 months got home and it would not work I went into protect mode so I had... Read more ➤

Appliances and Electronics

24 Jul, 2021

Denon speaker not getting switched on

The customer service has provided wrong number. It seems there is no such number in existence which is provided as customer service number. User’s recommendation: Improvement in after sale service.

Appliances and Electronics

9 Jul, 2021

Good product, bad software, terrible service

Update by user Aug 09, 2021 Well despite promises from Denon that they would get someone onto my issue straight away that hasn’t eventuated. I did have someone get in touch and offer a solution. They said that they would respond straight away if i replied to them which ive done 3 times but no…

Appliances and Electronics

9 Jul, 2021

Complete disappointment with customer service

I have Denon Prime 4. Great product but I arrange music with Engine Prime which has its flaws but I could work around it. Worked fine but one day crashed and I haven’t been able to use it since. Numerous emails to support, Facebook messenger but to no avail. 3 months later and still at square 1.... Read more ➤

Appliances and Electronics

21 May, 2021

Very unhappy with the early demise of my AVR3200w because part no longer available.

I tried for days to reach a decision maker that would listen to my complaint and, hopefully, authorize a significant discount on the purchase of a new audio video receiver to replace mine that could not be repaired after only 4.5 years because the part needed would never be available again. I gave up in utter frustration... Read more ➤

Appliances and Electronics