Not fulfilling promises
24. June customer Makita electric trimmer, June 25, pay their re-invoice, because the prepayment is 100%, then wait for the 10th - 12th business day delivery (date 14. JULY). During this period 2 x call the office to check that nothing has changed to plan your time when to wait for the courier. But comes July 14, silence, July 15 call to the office, Says that the delivery of goods is delayed and will be July 22, so for safety it did not bring me, I wrote the application on the return of money (15.07.), I am still waiting for them to call, write an e-mail and a reminder to fulfill their obligations on July 24. (the return of the money had to be 4-5 days).
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