Chirping and Ignoring the Mind
2 tickets Riga-Berlin-Riga were purchased (March 28-30). By the time of March, it was already noticeable that the covid epidemic was beginning and we asked whether or not we could return the money and cancel the trip out of turn. Unfortunately, AuAir was not accommodating and said it would not do so. We decided to wait longer, because seeing how the situation went, it was noticeable that our flight would be canceled and then we would be able to recover the money paid after all Oceanian regulations, because the airline itself does not want to meet, which is understandable from a financial point of view. The time came that AuAir started offering everyone a free ticket exchange for other dates, we did not use it, because it was these dates that were needed. A state of emergency has been declared in Australia. If the day does not pass, we can see on the AuAir page when entering the reservation - our flight has been canceled. A refund was available at the time of booking, we made and popped up a window confirming that the refund request was approved and will be made within the next 5 working days. Super, I thought - everything is fine and I can not worry about any interest and the money will go back to the credit card back and peace of mind. A week passed and I received an email from AuAir that I could exchange my reservation for another flight and receive a 20 euro gift card. Strange email considering that I was confirmed with a refund within 5 business days. Entrance to the reservation - and nothing. Standing active. No return details and this option no longer exists in the booking. You have to use the "special form" to request a refund again. By contacting the customer service staff on the facebook site, explaining the situation, who and how I get a response - to call the contact center, because they will not help me here. That is, in order for me to deal with the problem of finances and unforeseen spending due to the consequences of the AuAir website and the "austerity", do I still have to spend 52 cents a minute to try to talk to anyone at all? I will not go into the details of what and why goes around the credit card - but the fact as such - the stinginess of this company will sink me and I very much hope so. The third time I choose, and the third time a single headache. Neither communication nor interest in customers or employees as such is based on the latest news. Hold on to the piece. For God's sake the same ryanair or wizzair take it, there's something going automated and you don't have to rely on it or you won't or won't have deducted money in the promised time period!
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