Rude treatment
A week ago I bought a swimsuit at this online store. At home I found that I would like a product of a larger size. I first contacted the store by phone, when I was told that in order to exchange the product, I must first return the product, and I will be refunded, later I can place a new order. I also wrote an e-mail request explaining the situation with the swimsuit. I also received an answer that it is possible to exchange any goods undamaged, etc. Within 14 days. When I arrived at the 110.shop office to return this product, I realized that the customer who came to return the product immediately becomes an enemy of 110.shop, because the customer service specialist started to address me in a rough tone, said that the product will not be returned arguing thatthat underwear and swimwear are not returned. When asked why I was given very different information by e-mail and telephone, I heard the answer 'I don't know who and when you told and wrote this' typical of such authorities'. It is clear that I ordered the 110.shop product for the first and last time, I will also warn colleagues and friends about such a possible attitude on their part. I would like this organization to teach employees to take responsibility for what information they provide by phone and email, rather than immediately answering 'I don't know anything'. That even in cases where the client, in their opinion, is not right, even then learn to behave politely and with respect.
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