My wife and I purchased a new home in Vero Beach, Florida. During our walk thru at closing we listed the laver driveway with the construction superintendent. We were assured the driveway would be fixed. After 3 superintendents and the management team in Palm Bay. Their solution is no solution to a fix. We were told it’s...
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VERY UPSET HOME OWNER We have sent a request to have our driveway bricks repaired on 2 occasions. We have not heard anything on when the repair will be made. On Sunday 4/25/2021 we had cleaned the bricks, then on 4/26/2021 we added sand to the cracks/seams and then on 4/27/2021 we had sealed the driveway. We...
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I just bought a DR Horton home and I closed on 3/19. I was told by the building superintendent that my garage floor needed to be redone because the concrete company did not pour it correctly, and I have moved into my house and I do not have my garage floor fixed, driveway, steps to front porch,...
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In the 21st Century business concepts such as “customer-centricity” or “Voice of the Client” have become commonplace. But not so at DR Horton. This company will not even consider minor changes to a home, even minor ones such as installing an outlet when there is no drywall in place yet. Or different toilets or flooring when neither...
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This has issue has been going on for months. We have sent two warranty issues in, on this matter. The shower in our master bedroom has mold in one corner, coming up from underneath the shower, we filled out a warranty form, and they sent a guy out. He just wanted to cover it up. He never...
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Rude treatment
A week ago I bought a swimsuit at this online store. At home I found that I would like a product of a larger size. I first contacted the store by phone, when I was told that in order to exchange the product, I must first return the product, and I will be refunded, later I can place a new order. I also wrote an e-mail request explaining the situation with the swimsuit. I also received an answer that it is possible to exchange any goods undamaged, etc. Within 14 days. When I arrived at the 110.shop office to return this product, I realized that the customer who came to return the product immediately becomes an enemy of 110.shop, because the customer service specialist started to address me in a rough tone, said that the product will not be returned arguing thatthat underwear and swimwear are not returned. When asked why I was given very different information by e-mail and telephone, I heard the answer 'I don't know who and when you told and wrote this' typical of such authorities'. It is clear that I ordered the 110.shop product for the first and last time, I will also warn colleagues and friends about such a possible attitude on their part. I would like this organization to teach employees to take responsibility for what information they provide by phone and email, rather than immediately answering 'I don't know anything'. That even in cases where the client, in their opinion, is not right, even then learn to behave politely and with respect.
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