vile, ignorant lazy
Pty. ZetCom "(prepaid card" Amigo ") is a horrible office, avoid if nerves expensive! Very disgusting attitude from ZetCom Ltd. (Amigo prepaid card) In October last year, I terminated the postpaid agreement with ZetCom Ltd. , thus concluding any further obligations with them, because there is no longer a desire to address them. After half a year, an unpleasant surprise came from the e-mail from Creditreform Australia, about an unpaid debt that has to be paid within a few days, otherwise I will be blacklisted. At that moment, a cold shiver ran through me, and I think what happened, because I paid all my bills very conscientiously. As it turns out, ZetCom Ltd. had decided to draw up the last invoice after concluding the contract, which was fun not to send, so to speak, to "buy" a customer. The amount of the unpaid invoice is AUD 2. 02. Since 100% of all invoices come to me by e-mail, and as soon as I receive them, I make the payment without delay, so far I have lived peacefully. I understand that if Optus's bill didn't come for a month, then I would start to get interested, but not from the firm, from the basement office, with which I had already terminated the contract. Of course, upon receiving a "pleasant" Creditreform letter stating that a basic invoice of AUD 2. 02 + another AUD 5 should be paid for debt collection, I immediately contacted ZetCom Ltd. (it is not possible to call them by free info phone, because waiting for 30 minutes) nor was anyone interested in answering, and this was not the first time), they immediately said why I had not contacted them after receiving the first warning... WHAT? WHAT IS THE FIRST WARNING?!?! You see, they sent a claim to the declared place of residence at the end of January. The small thing, of course, was that the declared place of residence was changed a couple of months ago, and when asked why they didn't contact me by phone or sent a complaint, I was asked if I was aware of how many people they were communicating with during the day... I DON'T NEED D * ** T! They tried to persuadethat writing a claim, printing, signing, folding, putting in an envelope, sealing, sending is easier than squeezing a SEND on a computer... Of course, now, after several months of calling and asking about the case, an email with a claim at my request was immediately sent. Well, it wasn't that complicated, was it? I said that I did not think it was my fault if they did not send an invoice, or that the telecommunications company could not contact their customers by telephone and that I did not want to pay any intermediary (Creditreform) for their negligence. Of course I received an answer that I can file a complaint with them. Knowing how diligently they "like" to answer info phones, I realized that they would read my complaint when I was long on all possible blacklists, and when farmers started cultivating the autumn harvest, I realized that it was too high a price for justice. , which, since I am trying to find one in the fight against a company that can simply say "NO! You will also have to pay Creditreform, Australian Pasts and Venden for the supply of water to our negligent staff", I can not fight, so I lose my fair buyer status in Creditreform. "Debt", of course, immediately paid Creditreform to keep the peace of mind, and I commend them for at least using several techniques to communicate with customers / debtors, not, instead of looking for fault / fault in themselves, hid behind debt collection company and uses only one form of communication, and it also does not know how to make excuses for not sending out the last invoice not only electronically but at all. In any case, I will try to turn to the Consumer Protection Center and write a complaint, at least in principle, at least to the slightest discomfort, because as far as I understand, they like to practice such a practice, which means that they want to expect exactly the same treatment.. The worst thing for them (ZetCom Ltd. ) is that before that I quite tried to promote them to friends / acquaintances, because the network coverage is very good and the prices are not high, but in the face of terribly expensive customer service (try to call them about a week, several times, sometimes even waiting 40 or more minutes) for lowly action, I really can't say anything good. For peace of mind, I would recommend avoiding this office, using AuMobile or xMobile prepaid cards, because there at least people are ready to answer a simple call, answer and communicate with the customer.
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