Does not refund money for an order that cannot be fulfilled
Place an order on the Optimus Furniture website, with delivery to a specific store. I received the invoice by e-mail and paid immediately. After a while, the employee called and informed that the furniture in question could not be delivered because it was no longer in stock. I was offered to go to Darwin or Balvi store myself, because the ordered furniture is still available in the exposition, ie in a assembled way. As far as such driving required a lot of additional expenses, we agreed that the paid money will be returned to me within a few days. I wrote the application, took a photo and sent it and e-mailed. I called again and found out if I received an email and when I would receive my money. It was Wednesday. I was promised early next week because transfers were made 2 times a week. I called on Monday to find out exactly when the transfer will take place. And then it started "footballing" from one employee to another, and everyone promises something different, but no one can tell when I'll get my money back. It turns out that my mistake was that I pay the bill immediately, because I have to wait for a call with confirmation that the bill is actually payable. This error will probably cost me more than 50 dollars. I very much hope that a solution will be found...
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