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Complaints & Reviews — Comenity Bank

10 Mar, 2021

Delayed billing

Received a bill on 3/9/21 with due date of FEBRUARY 4. How am I supposed to pay that on time? 2nd time in 2 months this has happened. Called customer service. Worthless!! User’s recommendation: Stay away.

Banks, Finance Companies

21 Feb, 2021

Unimaginable Promo charges

I had taken loan as monthly installments and selected option of schedule payment. For my surprise I see that amount is not getting deducted automatically and I was getting calls. So I logged in and checked that I am being changed 40$ as late fee every month and I have been charged Promo monthly charges which I... Read more➤

Banks, Finance Companies

31 Jan, 2021

Can’t log on to ANY account

I currently have 3 different retailers using this bank for online payments. Twice now I have had to pay overdue fees because I am unable to log onto any of these accounts!!! I am constantly having to change my password then once I go through the entire process of changing my password, the website says it’s having... Read more➤

Banks, Finance Companies

20 Aug, 2020

I had a disputed a charge of $65.24 from Harbor Freight Tools for a Pole Saw I did not receive. Comenity Bank let the fraudulant charge stand and are billing me for it.

Harbor Freight charged my $65.24 for a Pole Saw that they were going to bring up after I paid, from the back of the store. They discovered they didn’t have any in stock (shouldn’t have billed me until AFTER they brought one up to ensure that they did have one) so I was…

Banks, Finance Companies

8 Jul, 2020

Overstock Credit waits for you to miss a payment!

Terrible non-caring customer service. They all say a different thing and then retract from what they say! They are out to keep you paying and my balance never goes down. No help no sincerity! Watch out !! User’s recommendation: Don’t open a credit account with Comenity Bank.

Banks, Finance Companies