I had a simple size exchange transaction (11/9/19). The Customer service rep was rude, impatient, bullying, unprofessional, raised her voice & tried to intimidate. Whatever company is currently running Coldwater Creek needs to screen their service reps more thoroughly, train them how to be customer service reps, record & regularly review their customer service calls, and fire...
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Update by user Oct 13, 2019 yes, it says I had the wrong link to the Coldwater Creek website do the message was not delivered. Original review posted by user Oct 12, 2019 I returned a scarf, and I received a refund for the price I paid for the scarf, minus the taxes they collected from me...
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Update by user Sep 27, 2019 Yeh – and get THIS: That same item that was supposed to never be available again according to the lame CSR, is IN THE CATALOG AGAIN THIS YEAR!!!!!! WHAT A BUNCH OF INSANE, GREEDY, MONEY-GRUBBING yahoos!!!!! I’m moving’ on folks. But I will continue to write. There are…
Needed to cancel an item on back order as I was leaving the country before it would arrive. Explained my request to customer service and the order was canceled. No muss no fuss.
Unbelievably, when I tried to place a large order online this weekend, their website wouldn’t take my brand new $30 in rewards certificates acquired from spending money at their website in the past – and paying WAY TOO MUCH IN INTEREST AND FOR THE *** POOR QUALITY OF…
