There are two screws that hold the hooks of my coach strap to the bag.this is an Abby duffel f31507. The screws come unscrewed daily and eventually I lost one. They refuse to send me replacement screw or to offer any alternatives to get a replacement screw. They wanted me to pay to return the whole bag...
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I placed an order on Jan2 and I did not receive all of it. The tracking shows the item supposedly delivered then returned to sender. If I had gotten the item why would it be returned to sender? If I had gotten the items this would not even be happening. I call and am…
My 4th attempt to reach someone at Coach. On or about 12/20/20 I ordered two items on the Outlet webpage. Used an $100 online gift card and paid by PayPal for the rest. No acknowledgment was received for my order so I called Customer Care. The lady said that the order…
On jan.23, 2021, we went to the coach in houston premium outlet and bought mini cally white bags, I asked the store manager near the cashier if I could get the discount for the birthday month, the manager and cashier chatted a while and they are laughing, and let me show the insider email, I opened the...
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Ordered E-card for wife totalling 500.00 on 12-24-20 Never received it is now 1-18 -21 and i have sent multiple request through gift card services and i receive message saying they received my request but no one answers ??? Totally unacceptable. Still trying to get an answer and get a refund or have card sent to my...
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Poor service, not delivering shipments
I ordered an item. I received a notification from iExpress and an e-mail that the shipment has been delivered to the parcel terminal on the Acropolis. I picked up specifically, but when I opened the parcel terminal, I found that the shipment was not loaded and the box was empty. I called the fraudster's office, where I was told that the consignment had been taken back to the warehouse for unknown reasons, but that there was no responsible employee and I would be contacted the next day. I also did not receive the shipment and no one provided the information.
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