Customer Service
Very beautiful location and surroundings, as well as delicious food, but the overall impression is badly ruined by another senior employee with a Soviet-era attitude towards customers. We chose this manor for the wedding ceremony and previously asked to send an offer with prices. At the time of concluding the contract, the prices had changed upwards because one of the younger employees had made a mistake. We were also allowed some things in the past, but on the wedding day, the receptionist ran after the bride with a bill - a fine, because it was not allowed and 'the hostess shook her head and fired her'. To be honest, I would not regret that one employee had less contact with customers and was given other responsibilities instead,but customer service would be provided by the youngest employees. It is very likely that employees only follow management instructions. Then in this case I apologize to the administrator and call the management for reflection, because with a positive attitude can go much further than with greed and jerk. I hope that the manor management will be able to objectively compare the quality and cost of our chosen service provider offer and use it to improve their services. This is especially true of the price and the proportions received by customers. Customers don't expect you to do anything for free, but the payment you charge must be commensurate with what customers receive - portion size, presentation, quality, and more. Good customer feedback is the best advertisement for your business because it has much more credibility than ad rollers. posters, etc. So don't get angry and write penalty bills if others are chosen for you, because in this case it was also a great advertisement for your company, which has not yet cost you a penny, the opportunity to learn something new, as well as earn with minimal effort. in future work and more positive employee attitudes towards customers!
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