Customer Service, Quality of Service, Fraud
Once again, I have to write a report about this institution here to alert potential victims. that they will not have to do so, but will have to write a complaint about them again.1. Let's start with customer service, which is very low. I don't know if this is done to me personally, but all attempts to contact this company have been ignored for more than a week. No message is given.2. Next, let's call this a lack of service quality, as the company's employees pointed out in the previous complaint, then the error is due to system operation, well, all this is understandable, but if this error occurs for several months in a row, only 1-2 days,then this time it's been a week. Maybe you're fixing the system? What's wrong? This will be in point 3.3. Now I can call it customer fraud. The mistake that occurs is - there are notifications that the hosting plan is about to expire in order to be paid for. I also do it on time every month, but always, emails keep coming until the hosting plan is canceled because IT HOW NOT PAYED. This is followed by attempts to contact the suncore staff to report the situation, but I do not receive any response. It's been a week since my hosting is unavailable, but I've already paid for how long I'll have to wait? I don't know, I will probably never get my service. The question is, where is the fraud? 1. The money is in their accounts, but I don't have my service, so the money is stolen. 2. One week has passedfor which I have paid, but do not use the service, if the hosting is switched back on, I will not return this week, as well as the days lost in all previous months, so again, I have stolen service time! the services of this company, if you have to worry about getting the service when you need it. Draw your own conclusions! Thank you for your time!
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