I ordered and downloaded this self help program. I could not find the area for activating the assessment portion. I sent multiple emails inquiring about the problem only to receive a response stating “do not contact us again with a question.”
I am following the things they teach in each session very carefully. The good thing is that I am indeed sleeping longer and with less sleep medication than I have in about 8 months! That’s terrific! The problem is that I’ve sent in my diaries but only get pat answers that don’t really help with my particular...
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I purchased the Premium package which allows you to send questions to Dr Jacobs. I needed clarification on one of the steps so sent a short question by email. The response was a copy and paste from the steps I already had. When i emailed them back stating my question was not answered, they told me i...
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I had just purchased the program and discovered the sleep diary section was not compatible with my computer since i don’t have Microsoft Office with Word. When i emailed explaining, and asked for a refund i was told i “was not entitled to a refund”. “You are wrong and, apparently, believe you know more, as a 79...
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I just had the same kind of awful experience today, and I too am concerned about the treatment of persons seeking help. I can’t believe this service was recommended to me by a professional. No one deserves to be disrespected in such a manner, and to think – I paid for it! Luckily, my credit card company...
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