The quality of the cleaning cartridges has drastically decreased since I purchased my first cat genie in 2012. I purchased a multi pack of the cartridges in 2017. Only one of the seven cartridges would operate in the cat genie and the company only agreed to replace two of the cartridges. It was very disappointing to throw...
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I got a bad refill and I got my daughter cat a genie and she it was missing parts refill and scooper
ordered Sanisolution 120 2 pk for $43.99 received one Sanisolution for $24.99 +$4.99 shipping, when calling Pet Novation spoke to Heather Seitzinger she wouldnt fix the order and would only send another cartridge for same price with $2.99 shipping, she was not helpful…
I love my cat genie, especially when it works correctly. The past two weeks the system continues to state “over heated” yet all solutions provided have not helped. Is there a way for a qualified representative from the company to contact me? I have found blogs on the site unhelpful. I purchased the unit approximately 7 months...
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