Complaints & Reviews — CarTrawler

Very poor service

Airport staff very unkind. This is not the first time that when flying from Melbourne, it remains unpleasant what is the service at Melbourne Airport. Yesterday 01. 03. 2020 at Melbourne airport around. at 16. 20 I was kindly served by a girl sitting at the entrance to the security checkpoint. I asked me to run in the fastest queue because it had started my boarding flight to Munich BT223. On which I received brazen comments, where then I have been two hours before boarding and how I have dared to ask to pass security check FAST Lane. However, let go. It wasn't pleasant, but I was happy to get on the plane without running. That was the beginning of the turn. On the security control tape, a new security controller, did not name me, asked to open the bags. He took out the cosmetics and put them next to the bags. There was a day cream, foundation, lipstick, mascara and other small cosmetics, all in small cans within the limits. I fly a lot in Europe and I know the rules well. Without explaining the situation to me, he walked away and came back with a transparent package a little bigger than the size of his wrist (photo is attached). I ordered all the removed cosmetics, calling them liquids, putting them in a bag without explaining the situation and what I have done wrong. The feeling was that the boy has a lot to say about the situation and is very proud of the victim. I didn't understand anything the boy wanted, I started trying to put it in the bag as much as possible, it was clear that everything was not there. I ask, what about the rest? The boy again put everything in the bag and everything, such a feeling was mocking for me. Again, I ask what you don't see, that everything is not here. Standing staring, silent. I understand the staff selected as meeting, can neither explain nor instruct only to command passengers skillfully, did not even hear that I was late and shamelessly told him is no matter. When I tried to put the maximum amount of products in the bag for the second time, he didn't like it saying "You still have to close the bag". His manager (which turned out later) came to license No. 154, his name was not said either. Told me not to say words to them. Sent the boy away, commanded me in a commanding tone that there was a lot of liquid, pointing to the cosmetics, and something would have to be thrown away. At least it was clear at the outset. I started putting products in the bag for the third time, commenting in a strict tone in parallel that the bag should also be closed. Assembled and discarded as requested, carried the sound, returned. I could run on. At the entrance to the plane, Air Oceanian employees grabbed everyone with handbags and ordered to pay the excess 60 EUR, because you see hand luggage is now a laptop, hand bag and hand luggage suitcase all together. All their managers want to ask if you really taught them to serve passengers and that is Melbourne Airport Norma? Nightmare! I no longer recommend Australia to any of my acquaintances as a tourist country, because I am ashamed of the activities of most people in my homeland. Even arriving at the airport immediately spoils the image of the country, watching people in a hurry try to catch a taxi. Even the green Air Oceanian taxis without any queue catch the desperate arriving passengers in order. I once heard a comment from a woman that even in Kazakhstan there is no such bardard as in Brisbane.