Subject: Complaint & Incident report Complaint for: Cashier & Bagger, Carrefour Farwaniya Branch Date: 7-Jun-2021 Time: 20:31 Cashier Name: SHMSELDIN OSMAN It started when the bagger offered to come with us upstairs to bring our items outside the supermarket using the cart (in exchange of something) but we refused. We don’t have any intention on refusing except...
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On 9/5/2021 i made an order through carrfour egypt application, i found on the app that the order will arrive in 11/5/2021, but this then on 10/5 on the app, the order appeared as cancelled due to lack of same products . I started my worst journey with the worst customer service ever, from 10/5 . They...
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Hello, I have purchased LG washer FH2J3QDNP0 after visiting Carrefour shop at century mall in Fujairah and it was displayed with 5 start rating but when i received the same item with same model number was mentioned as a 4 star. Why there was a difference? I had already four start rating washer from samsung for improve...
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Complaint 138986, order [protected] Returns policy clearly states that I am entitled to returns and pickup for online orders. Called 4 times since 6th May. Customer service isn’t aware of the returns policy. I was told to drop items at the hyper market. Well, why the policy mentions otherwise on your website? Attached return policy screen shot
I have made an order on the 3rd of April with order number: [protected] and I didn’t receive it till this moment and I have fully pay it via credit card. I called the customer service on the 5th of April and they told me that I will receive my order during the same day and they...
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Bad attitude
With family 13.07.2018. we drove along the New York - Liepāja Highway and decided to eat in "Aitiņlauvās "(17.40), made an order, also during the order we witnessed communication between employees, the cashier placed an order for the chef and did not really hear the chef's answer, so he asked, then the chef arrived quite rudely"... You're deaf? 'it all we dirdējām, it was already a little unpleasant, then at the moment the order was ready, my child, eating meatball, it found a metal clip, the man immediately did some waitress, who then sat with the little boy at the side table,which instantly went to kitchen, I thought to report the discovery, returned after a moment and said that the money for the cutlet would be returned, that we could also invite a dessert, but I did not notice any special enthusiasm and anxiety in the attitude, then another employee came out of the kitchen, came to our table and said the cook says he was not guilty. It surprised me the most, as the chef thinks it can not to accept responsibility for what he manually mixed into meatballs, I also expressed my cashier, and said that the responsibility to take the cook, the cashier quickly disappeared in the kitchen, entering the room, pretended to nothing happened. The money for this cutlet was returned, but we did not expect the called dessert. The feeling was really unpleasant, mainly due to poor and careless treatment. We will no longer eat in lambs.
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