Attitude
Hello. I wanted to share a problem I recently encountered. As many know, the law on the distribution of water consumption adjustment changed this year. "Starting from 01. 01. 2017, the water consumption correction will be divided according to the number of individual properties among those apartment properties where water consumption meters have not been installed or verified, as well as those which have not submitted water consumption meter readings in time for more than 3 consecutive months. "I only noticed that I had expired my water meters in March, when I received an invoice for February. In March, this question was settled and an answer was received from the manager of Melbourne House that the recalculation given in the next invoice will no longer be included. A month later, it turned out that with the "next bill"the next bill was meant. Let's move on to the numbers: I live in a two-room apartment. The historical average monthly consumption is about 1m3 for hot and 1m3 for cold water. Invoices are paid regularly and without special delays. I received an invoice for January, where the total water consumption is 71m3 (~ 81AUD), for February 46m3 (~ 57AUD) and for March 192m3 (238AUD)! Invoices for January and February have already been paid. I have turned to the Melbourne House Manager for the March bill. There, as is customary with us in Australia, no one can do anything and no one is responsible for anything. The water shortage of the whole house is divided into several failed heads and everything, and nothing can be done. The question immediately arises, if there were not 238EUR (which is already a high enough amount of money), but, let's say, 10,000EUR? The same goes - "Sorry,but you have not replaced the water meters in time "? Absurd! Where else in the business should such an attitude be allowed to the customer, especially who has been paying bills steadily and regularly for years?! RNP that it is my fault that I have not kept track of the expiration date of the meters, but the penalty for such actions should probably be within reasonable limits. Currently, it turns out that I have to pay ~ 50 times (instead of ~ 6m3, ~ 311m3) for late meter replacement. penalties are not even in the toughest credit institutions! Interestingly, our public servants who pass laws also think about the consequences?! I would like to hear other people's opinions. Maybe someone has a suggestion on where to turn in this situation.
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