Poor service, non-compliance with consumer protection law
The product was purchased in the Iphone 6s online store www. discover.org, after a while I found that the vibrating alert does not work. I wanted to return the product to exchange it for another exactly the same phone. Initially, the online store does not want to take back the purchased product, under the pretext, if the device has problems, then it must be taken for repair (not more than 14 days from the date of purchase). By calling, they answer that the product will not be returned, only when leaving the place with the refusal form the product was accepted. The quality of the service is nothing at all, answers very rudely and impolitely, with the text: "what you do here and what you want from us at all, goes to the guarantee". The resulting store sent the item for inspection,that as a result confirmed the fault of production (problems with vibrating alert) - the phone is new, no scratches, not even the protective film removed. After such "service" I asked for a refund. According to the law, the store must return the money within 14 days, I also called and wrote about it to the store itself, but the e-mail was not answered, the call is terminated by phone or the colleague replied, of course, did not call. As a result, I applied to the Consumer Rights Protection Center with an application and the money was returned only a month later. that a colleague to call, of course, did not call. As a result, I applied to the Consumer Rights Protection Center with an application and the money was returned only a month later. that a colleague to call, of course, did not call. As a result, I applied to the Consumer Rights Protection Center with an application and the money was returned only a month later. If you want to save your nerves and time, I do not recommend using the services of www. discover.org. When buying a product, I use the portal www. salidzini.org and rely on reviews and ratings, the product was not the cheapest either.
Read more...
