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Incomplete service

Hello. The ordered furniture-sofa was delivered on time. The company contacted about delivery times before delivery. The driver also contacted for delivery. It's all very nice. Please tell me delivery also means unloading the furniture? When bringing the furniture, it had to be unloaded by two not very strong women, the driver did not take part in it, so he gave some tape to highlight it. You have an offer that for an additional payment of 15. 00 € you can offer to pick up or bring in furniture, but there is no mention that the product must be unloaded yourself!