Complaints & Reviews — Brundavan Presidency

Warranty service

It is time for me to express my opinion on the work of 110.shop customer service and warranty service. 110.shop it's for you - order number 663839 On May 20, 2019 in the online store 110.shop I bought a mobile phone Apple Iphone5, I received the product at Gertrudes Street 94a, paying in cash. There were no problems with the purchase of the product, everything very smoothly. On June 16, 2020, I took the phone to the 110.shop warranty service at Ģertrudes Street 110.shop, the phone disappeared, everything else worked, there is wifi at home. The warranty service said that the repair will last a maximum of 30 days (which is also legal). It took 3 weeks, I call, I am told that I don't know anything yet, well it's still time. I called on day 28 I don't know anything, tell us we still have 2 days, well I call on day 30, I don't know anything, I say: we still have time until the end of the day. I swallowed it well, so I would add, I hope someone will contact me tomorrow. 31 days are coming, there is no call, you have to call yourself. So I call them a few times a day, no one knows anything, so a fairy tale will contact you today, but nothing. But that is not the end of the story. On July 17, the operator Madara tells me that the phone is ready and will be with them on Monday. I'm already gladbut nothing. I'm waiting for July 21, no one is calling, I call, I claim today the phone will be with them. I'm waiting for a call, but nothing, I decided to go to them. I left, the phone is not, than can not help me, because the management with not on site, then says that there is a message that the phone is only repaired on July 19. Everything goes the same way, call, don't know anything, let's call back, on July 24 I write an e-mail to [hide] @ 110.shop. On July 25, the manager finally contacts (man, I don't remember the name unfortunately), says that the warranty service is waiting for the motherboard, and on July 28 will be repaired and on July 28 or 29 I will have a phone, but will definitely communicate. The operator of the call on the 28th again knows nothing, the 29th of the call, of course, does not have a telephone and does not know anything, so it is said, today we will contact. I am waiting for a call, but nothing, I call again, then I am told, aa a note has been left that the phone was repaired on July 28, but during testing they found another defect, within 2-3 days to repair. The operator says that you will receive your phone on July 30. The 30th has arrived, but there is still no phone. When calling again, it is said that tomorrow will definitely be, then we will be waiting for tomorrow. PS 110.shop inform customers that the phones are from America, as well as Iphone motherboards do not change, I found out from the official Apple representatives. Since when I receive the phone I will bring an examination to find out whether the phone meets the requirements of Apple!