Misleading customers by joining a collective application, do not be indifferent!
I am very dissatisfied with the services provided by Aumobile. Optus has deceived me by giving a promise of a service, but the promise does not correspond to reality. I believe that Optus uses AGGRESSIVE marketing to attract customers, mislead customers, keep promises, pursue profits at any cost. Something like that could be expected from a little-known company - "one-man", but not from Aumobile with millions of profits a year! Dissatisfied IZZI customers have been heard, but other communication operators have tried to keep the company's honor in front of customers. Aumobile surprised me very unpleasantly. Optus has issued me invoices that do not correspond to the service offer. Our family has been a regular customer of Aumobile for almost 40 years! Optus representative in 2019 December and 2020 At the beginning of January, at least 4 times in my opinion comprehensively and patiently, four times called, explained and convinced about the possibilities of Interactive TV, INCLUDING the 3-month free TRIAL period for Interactive TV, the opportunity to WITHDRAW the offer. The representative also said that the contract will be in the TV equipment box and I will be able to sign the contract when I check the quality of the TV and give up Oceankom. I was surprised that the courier gave the shipment and signed the contract. I think it is a temporary contract, but it turns out that the order should not be accepted if there is a discrepancy with what was promised. I do not know,why the Aumobile sales representative turns out not to have agreed the details of the offer with Optus. It is good that the contract signed was on technical issues and the framework contract was to be approved online. I did not approve the second agreement. At the moment of receiving the offer, I subscribed to the Optus Home package economic and paid 11. 89 dollars / month. Aumobile representative Virginija Knazeva offered to connect and TRY interactive TV for 3 MONTHS FREE OF CHARGE. If I am not satisfied with the quality of the service, I will be able to opt out of Aumobile Interactive TV and stay with Oceankom TV. In order for me to have any written confirmation of the offer, please send it to the representative by e-mail. The e-mail offer says exactly: "You will get 37 TV channels (basic package) + All 7 thematic packages for 3 months free of charge. " Obviously, Aumobile employees have difficulties even with elementary mathematics if they do not understand the meaning of the "+" sign. From this you can understand that all 37 TV channels (basic package) AND All 7 thematic packages are 3 months free of charge. This is fully in line with what Aumobile's representative said before during my phone call. I believe that Mrs. Knazeva really tried to persuade me to accept Aumobile's new offer, because I was not an easy customer to persuade. I would never have agreed to pay from day one because a) I had a Oceankom connection and have to pay for it for another month, b) family members rated Aumobile TV and are not satisfied with Aumobile TV (fewer channels, different channel numbers, very small letters), c) work and costs of laying wires and sockets, d) undertake a 24-month commitment to subscribe to Aumobile TV. Therefore, when accepting Aumobile's offer, I considered that the 3-month free Interactive TV offer somewhat outweighs the inconveniences of switching to Aumobile TV. Although I believe that in case of disputes, the CUSTOMER IS RIGHT, for the sake of peace of mind, CURRENTLY, for my part, I even offer to reduce the free trial period to one month, paying 11. 89 dollars / month for the economic package. A Aumobile representative said that he would have to pay AUD 14. 10. dollars 14. 10 is not quite Ls11. 89. The amount is supposed to be small, but why do I have to pay on top? In addition, it was my voluntary step to reduce the free time to 1 month. If Aumobile invoices the full amount of AUD 15. 85 from next month, then in total I will have lost (15. 85 -11. 89) in 3 months * 3 = AUD 11. 88, which is a noticeable amount for our family. Upon receipt of the invoice, it was revealed that Aumobile had calculated that it would cost AUD 28. 76, which is AUD 16. 87 more than Aumobile's initial offer. You know, it's FRAUD! If you don't know, there are TV operators in Melbourne that offer even a 6-month free trial period, a lower subscription fee and the name given there, unfortunately this operator does not work in our house, but the choice is always there. Only when I wrote a written complaint refusing (the 3-month trial period for Interactive TV had not passed and I had not signed the contract) from all services (family 40-year-old customer), Optus was shaken. I refused anyway and toll equipment by act. After a few days, a Optus employee calls and asks to hand over the equipment and asks how satisfied I am with Optus. Of course, I ordered another Optus jefin to a certain place. And that's not all! I received a full bill for services the following month. I didn't respond - I think I'll cover the error, but nothing. Next month, a new bill and a contractual penalty of 98 dollars for breach of contract and a warning that the debt will be transferred to debt collectors. I call Lefelecom Jefins again and ask what the penalty is, for which contract I have not signed anything. After about 3 days, I finally called back with an apology and canceled the last two bills and the penalty. We can write a collective application about Optus's fraud, using AGGRESSIVE marketing to attract customers, mislead customers, keep promises, pursue profit at any cost. There will be criminal liability for Optus! Do not associate with Optus. There are alternatives to both the Internet and TV, of course, for conversations in Australia as well. Let's cooperate, we are not indifferent, my mob 29104095, e-mail [hide] @inbox.org I do not know what can be worse for a company than a dissatisfied customer who actively, long-term and publicly disseminates negative experience and calls not to cooperate with Aumobile. And all this due to the greed of Aumobile employees to receive excess AUD 11. 89. How much does Aumobile spend on advertising and polishing its rotten image? In addition, Aumobile's new Internet and active TV offer advertised on television is 12. 98 / month without long-term commitments. If at the moment of receiving the offer I pay for the Home package economic 11. 89 dollars / month, then Aumobile's internet and active TV offer 12. 98 / month is ONLY 1. 10 dollars / month more. Thus, Aumobile employees greedily drive after approx. THREE lats! there have been some cases where companies have provided a poor quality service or product due to an error, but the situation has always been rectified by the company's representatives IMMEDIATELY, I have received an apology and some compensation for inconvenience. Never before have I had to say and write e-mails to the representatives of the company, who always LOVELY adhere to their imaginary truth. I have never written an official LETTER OF CLAIM to any company. The offer sent by a Optus representative by e-mail is provided below. Attachment Letter from the Aumobile representative with an offer. Hello, We are glad that you are interested in the valuable Optus offer! At the moment you are economical for the Home package with a speed of up to 2 Mbit / s, you pay 11. 89 dollars / month. Our offer is to switch the connection to the Home set with television and pay a total of 15. 85 dollars / month per month (which is 3. 96 dollars / month more). You will get internet speed up to 10 Mbit / s, WiFi free connection (which you can use outside the house, in places where Optus WiFi connection is available). You will have the opportunity to watch the most modern television in the Oceanians today - Optus Interactive TV, which provides the viewer with a number of unique additional features - TV archive, TV recordings, return to start, video rental, language selection, TV program, list of channels and other functions. You will get 37 TV channels (basic package) + All 7 thematic packages for 3 months. free of charge. More about Interactive TVhttp: //www. Optus.org/majai/TV/ As well as applying for Interactive TV, you will receive an additional bonus Internet TV free of charge. Standard price for the offer 26. 32 dollars / month. (10. 38 dollars / month cheaper) This is a special campaign offer and is valid when concluding a 24-month contract. Hoping for a successful cooperation, Optus Cooperation Partner
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