More Contact Info

Toll-Free Number:

(877) 486-5990

Customer Service:

International

(801) 449-4016

Recipient Confirmation

(866) 289-9588

Accounting/ Billing:

(470) 407-3411

International

(833) 926-3922

U.S.

Company Address

Bluebird By American Express

200 Vesey St

New York,

United States

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Complaints & Reviews — Bluebird By American Express

18 Jul, 2021

No support on fraud issue with merchant who never sent merchandise and dissapeared from internet

I bought an 80 dollar pair of pants with a merchant online that looked legit, i used my bluebird card. After almost 3 weeks of waiting the pants never arrived, I tried to send a message to website where i purchased and they were GONE! I called America Express who were no help at all, they got... Read more➤

Credit Cards

9 Jul, 2021

Extremely poor customer service. Holding preauthorization funds well beyond acceptable periods.

The worst mistake I made in 2020 was opening an American Express Bluebird account. Bluebird has the worst customer service I’ve ever experienced. Agents do not listen to customers–their questions or concerns–but merely read very long, non-topical scripts. Regardless of how many times you call to resolve the same issue, they will not listen to you until... Read more➤

Credit Cards

9 Jul, 2021

The lack of a Live Person on customer service

I tried out the feature where I can transfer funds off my Bluebird prepaid to my Bluebird bank account it did the test deposits, and so I did a transfer the money is gone from my prepaid card but never made it to my bank card. And for the Life OF ME I can’t get a live... Read more➤

Credit Cards

1 Jul, 2021

Damaged card

The stripe on the back of card is damaged A Replacement card is being issued within 10 business days because my card is damaged .

Credit Cards

1 Jul, 2021

Ripped off by one of their vendors who accepts pay pal for the amount of $34..08 was disputed over 3 times and they told me that they couldn’t conclude to me to return the monies, this shows me that

They are not a reportable company to deal with, I currently live on a limited income and can’t afford a company that doesn’t hand their vendors who sell stuff with them approving them. User’s recommendation: Don’t trust AMERICAN EXPRESS Bluebird, because you can be ripped off from them and they are not standing behind the crooked vendors... Read more➤

Credit Cards