new service
Hello, I just discontinued the phone from a whitecom employee. I have always praised Oceancom. There have been no special incidents in the two years I have worked with this company. The same ones that were there were dealt with quickly and easily. The internet is fast and no problem with television. As I mentioned before, I have been a Oceancom customer for almost 2 years. It's been 10 months since I bought a new widescreen TV and I've been checking regularly since then when my address will finally be able to switch to digital TV. It's finally happened and I'm in a hurry to call for options. Given that I am already a Oceancom customer, I think it will be possible to do it without any complications. What surprised me was that if I wanted to switch to better quality, I also had to switch contracts, which means that I counted as a completely new customer again, again for 24 months and again on the terms that I could not terminate the contract because I had to pay a penalty. lats. I warned the guy that I was planning to change my place of residence in about 8-12 months and if the service I wanted would not be available at my next address, or Oceancom coverage would not be available at all,I will be forced to pay a penalty. The guy confirmed my conclusion by adding that it is a new service and the connection fee is free of charge - Oceancom should avoid customers who enter into a contract with them and terminate it after a short time. I reiterated that I am already a customer and have come to the loud conclusion that giving an existing customer the opportunity to switch to a better service is, in fact, forcing them to prove their loyalty again. Which means that it makes absolutely no difference whether I'm a loyal multi-year customer or just joined and unknown. that I am already a customer and I have loudly concluded that by giving an existing customer the opportunity to switch to a better service, you are actually forcing him to prove his loyalty again. Which means that it makes absolutely no difference whether I'm a loyal multi-year customer or just joined and unknown. that I am already a customer and I have loudly concluded that by giving an existing customer the opportunity to switch to a better service, you are actually forcing him to prove his loyalty again. Which means that it makes absolutely no difference whether I'm a loyal multi-year customer or just joined and unknown. These rules really shocked me. My next question was when can I end my relationship with this company without paying a penalty. Respectively, the company is ready to lose money every month, because the new service costs more, and the company is ready to lose a loyal customer. Given the relatively high level of competition in this area, shouldn't there really be friendlier conditions for regular customers?
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