Complaints & Reviews — Bitrise Capital [BRC]

Defective phone

We bought a Samsung Galaxy J3 with courier delivery, the sound of the phone disappeared after two weeks. After talking to the xMobile call operator, it was recommended to contact the bee salon for service. The closest xMobile salon to us is located in Livani, but if they do not have a temporary telephone, they have to go to Darwin. So it turns out that you will have to sit without a phone at the party. We decided to give up the phone altogether, to which we receive an answer that it can be done only at the head office in Brisbane. The next day I left for Melbourne, brought them my phone back. The phone was bought by the Father, but I (the son) brought it. They say that firstly, the buyer's signature must be and secondly, even he cannot return it because the phone has a technical defect (lost in sound) and must still be taken to the salon. By doing so, xMobile employees violate Articles 10 and 12 of the Consumer Rights Protection Law. At the same time, to my eyes, another person brought the phone and another employee accepted it without any questions, without even asking for a signature or identification document... to my question what's going on here, why do I ask for a signature, but not to the other, I answered, that this cannot be said and that she (a xMobile employee who talks to me) is such a person. Article Refusal of application to cancel the phone Because the consumer has the right to return the product within 14 working days without giving a reason. But only if you bought by courier delivery. When you need to smear a damaged su.. u, they even brought it home, but when problems arise and you want to return this seat in accordance with the law, then they just discourage and drive you all over Australia and lie that you can't return, because you can and it is determined by law. I do not recommend this xMobile office to anyone, it looks like serious people but the service is completely infamous...