Short Version – Stay away from Bernie & Phyl’s. 1) Salesmen will misrepresent the items to make a sale, 2) spill/stain warranty is impossible to abide by and B&P will do anything to not honor it. Long Version – Purchased a “Sunbrella” couch for over $2,200. Was told by a sales representative that this fabric would be...
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I bought a Sealy mattress 5 years ago. The warranty on the mattress was 10 years. My mattress is starting to buckle on the side, so I called the company and they sent out a technician to measure & take pictures of it. The next morning I was called & told that we were…
I don’t recommend anybody to buy any piece of furniture in this place the furniture is terrible and I even after purchasing insurance they’re not willing to replace the poor quality furniture don’t waste your money
Update by user Aug 24, 2019 Refund issued Update by user Aug 24, 2019 Update 21 hours later…. Got a call from Bernie and Phyl’s. Management accepted my request for a refund. Very pleased with their responsiveness and would consider doing business with them again. Original review posted by user Aug 23, 2019 Ordered two custom couch...
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So back in March of this year I called to complain about a recliner that had broken after only a year of having it (the frame underneath had completely come apart.) Was told it was still under warranty so they would send someone out to look at it. The guy that came…
