Purchased a dining set on August 4 2017 and I noticed a few weeks ago there was a bubble in the wood. I called customer service but was told we were a couple of weeks out of warranty. I asked to speak to a supervisor to see if they would help us out considering we have a...
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The technition would not return a special order recliner to the manufacturer to correct two different shape arms and excess fabric on leg extention.
Bought a 3 piece sectional, the love seat appeared to have been used or maybe returned due to felt pads already being on the bottom of the furniture, a small tear in the corner and one of the legs was scratched. Called customer service explain what had happened they are willing to send us another one however...
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Purchased a $650.00 Pub table and the table looks like it’s wood top is flaking the service man said they probably won’t cover it cause it’s water damage from glasses WHAT and he was right the rude woman I spoke with pretty much said tough luck you waited to long. What is the insurance plan for they...
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Beware of warranty. Store experience was fine and the sofa we purchased is very nice, however we were sold the 5 year warranty for piece of mind and it has been a total disaster. The handle to recline one of the seats broke and needed to be replaced, a very simple, very common part. It took 5...
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