Internet does not work
Internet use is an integral part of modern life. However, I have the opportunity to pay the bill for the Internet, find that it does not work and "steal" the neighbor's Internet. Where do I live? In the center of Brisbane. I have been using Aumobile DSL internet connection for many years, but since I use a laptop, I use WI-FI. A few years ago, when Aumobile installed an optical cable in the center, I also received an offer to switch to an optical Internet connection. When a Aumobile technician came to my house, he told me that I would not benefit from my laptop and wireless internet. Any fan of optical internet speeds would be skeptical of such a statement. Me, too, at the time this employee seemed incompetent to me and I refused the opportunity to pull in the optical internet. Although now that I have optical internet at home, I conclude that this employee was right. Problems with internet connection started last December. The internet disappeared when I called 177 helpdesk, I was advised to restart both the modem and the router, once it worked, other times it didn't, I already started regular communication with 177 helpdesk. The Internet lived its own, independent life, it was here, but most often not regardless of the number of restarts. At the end of December (between Christmas and New Year), a Aumobile technician came to my house, who stated that Aumobile did not plan to maintain the existing technology and recommended switching to optical Internet and criticized my wireless router, which is the root of all evil. Here, Aumobile will pull in the optical Internet and I will have a new Aumobile router, then I will have no problems. I believed. In vain. I agreed by phone on the time when a Aumobile technician could come. I waited. The employee did not come and called later. Finally this year On January 14, Aumobile technical staff arrived to pull in the optical Internet. The first thing the technician said was that my wireless router can be left and I can keep and not use the Lattekom router. As a previous Aumobile employee told me in December that all the problems were caused by my router, I ask that the Aumobile router be installed. Employees connected to the optical Internet. At that moment everything worked, they went on their way, I went to work. A daughter coming from school concluded that the Internet was not working, and to find out what was assigned and connected to the e-class was forced to use the neighboring wireless Internet. The next day when I found out that the internet was not working I called 177 technical support. That's where the classic tips started - restart the router, connect your computer to the modem. It was concluded that the internet was coming to my apartment's modem. And then a person from the technical support service advised me to bring the router set the day before to Aumobile customer service center for repair. Is it Aumobile's policy to install a device in a customer's home that cannot work even for 24 hours? When I refused to do so, a Aumobile technical support employee told me to restart the router, destroying the settings, and unfortunately we did not understand each other, I also had to go to an important meeting and did not continue the telephone consultation. The next interesting communication was on January 16 with a technical service employee. Which to my comment that last time it was concluded that the Aumobile router is not working announced. That it is a gift from Aumobile. So can Aumobile give customers non-working devices? On January 18, around 15. 00, a Aumobile technician arrived, restarted the router, plugged in the incorrectly plugged wires, and concluded that the Internet was working. Unfortunately, the Internet only worked until 23. 35. I called Aumobile's technical support service. Aumobile has changed the working hours of the operators and I did not have the opportunity to talk to the operator. I restarted both the modem and the router with no results. The Internet is gone. Of course, I could look for a network cable and connect my computer to a modem. But I want to use wireless internet. The number of mobile devices in the world is growing rapidly. Aumobile also donated tablets in its Christmas campaign. Does this mean that if I had a tablet, I would also have to connect it to my modem with a network cable? The question is - can Aumobile, a resident of the center of Melbourne, provide me with Internet access via a wireless connection, or should I look for another service provider? What surprised me further was that none of the Aumobile employees I communicated with during the month apologized for the inconvenience.
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