I am so disappointed .. I saved for more than 10 months. Spent a lot of money. go a 2 defective panels. Veins won’t fully close
I called on Nov. 6, 2020 to get a new clutch for the shade. It never worked well and broke after 4 years. Bali told me they would ship it out. On November 30 I called again and they told me it should ship on Dec. 1. Today, Dec. 1, I got a notice it will ship...
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Our window blinds fell off of the wall. One small part (cord roller) fell out and I could not determine where it came from. After contacting your site I finally reached Bali customer service directly. They were able to help me correct the issue. User’s recommendation: Keep trying the Bali site for assistance.
One of our automatic window blinds became dislodged from the brackets and hit the floor. I recovered the unit and found a loose part that does not appear to fit anywhere within the blind mechanism. The part is a small metal roller that is about 1mm wide and about 0.6mm tall (I have photos) They still open...
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We completed our new home in November 2008 and needed blinds. We were lured in with low prices and of course the Home Depot support structure. We paid for HD to measure the blinds and they sent their contractor to do this. When the new blinds were received and the installers showed up. There were several blinds...
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Non-professional staff, very poor service
Very poor service - if you can call it that - customer service by phone. The aunt does not listen to what she says to her, does something from the notes, or what she has learned to answer by heart, but has nothing to do with the question asked. Does not try to solve technical difficulties, does not try to reassure and help the customer, does not apologize for the inconvenience, inappropriate, does not have the ability to talk to customers. He stated that he knew nothing, could not help anything and dropped the handset - and he was paid a salary by the apartment every month for this "job".
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