Misleading people! plan programs. I am experiencing a very unpleasant situation from my operator, with whom I have been with for twenty years. When the new tariff plans appeared... no. 3... no. 5, I realized that the most suitable for me would be no. 3, because I do not use i-net on mobile, but I communicate with my relatives and friends in various networks (AuMobile, Telstra, amigo, bite). Then for a few months now I received this service from tariff no. I delayed the operation of the network, etc. At first I didn't understand what it was all about? Then, sorting out these rules of good faith here on the Telstra m-page, I realized that my calling habits for TIME are strange - well, if not allowed to call often one and the same the same numbers, there will not be long conversations... BUT WHERE IS IT REFERRED TO IN THE TARIFF PLAN?! But my parents, relatives, friends do not change - I come to call the same numbers! The letter was a warning, if not change their speech habits, then by March 17, I will end this connection, which will replace the 'shooter' (or speaking only for Telstra network!) I am a child care leave, the little CUC field uzzvanu sister (which amigo), we chat, but not for hours! In the evening I call my mother (who has a card), less often I call my grandmother (AuMobile) and one day I meet a girlfriend (I don't even know what the operator is for them!). Then for one month it turned out to me that I had been talking to other networks for 19h a month, now probably quite, I realized that time should reduce the number of h. It was 14h in February, as if ok. March 17 arrived - NO DETAILS! Suddenly, on the afternoon of March 18, or today, I receive a Telstra SMS on a mobile phone - "Hello! Your tariff number has been changed to your own. " I'm shocked! How so?! What have I done wrong again? It turns out that a day I talk 20-30min a day with my mom and sister from OTHER operators and it's again too much for me to disconnect this connection! I was thoroughly disappointed! And that's not enough - I receive this sms from Telstra in the afternoon, when I had talked to another nurse for another 10 minutes in the morning, where, of course, the money had already been deducted without warning that I had switched this other tariff already in the morning! It is unfortunate that I trusted Telstra so much these years, now I DO NOT RECOMMEND THESE IMMEDIATELY IMMEDIATE TARGETS TO ANYONE! And the main thing is that NO operator CAN explain exactly where I am talking wrong - too much, too often, about uniform?! Everyone just repeats that something is not acceptable in negotiations! BUT WHAT? Then maybe it's better to be specific and not to mislead people with your amazing and enticing ads! - knowing - how many MIN per month a customer can talk on other networks! How often can you call other operators who? uttt... not to advertise how everything is INCLUDED and to mention some good faith rules in small print on the other side of the page... COMMON, we are human beings, would normal information, attitudes and suggestions be too much required?!
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