Damaged washing machine change, attitude
Hello! I have always been satisfied with the work of 110.shop, both with the goods and the staff, but as they say, there is always the first time when something does not happen the way we would like and then it: on October 20, we ordered a new washing machine Indesit IWD 71251, order No. 162313 On October 29, the courier also brought him to us, we took the goods to Leasing and the goods are insured against damage, etc... we unpacked the washing machine, prepared everything for the first wash, everything was washed for the first tour, let's take a second tour, 7 families, including a small child in the family has to wash a lot and a lot of laundry, we put the second round to wash and the bag stops everything stays 0.24 seconds and nothing happens, hangs up, nothing more works, Well, it's been a long time since we had the joy of the new washing machine, we call the insurers, there we are told that we need to call 110.shop, so do the call and then the operator tells us that we have to look for a master (in Santa Ana) to conclude that the washing machine is broken and then they change the washing machine, we say whether or not we can find a master closer, because logically no master will drive 150 km from Santa Ana to see the washing machine, then we talked to the master in Winston. He came back, looked at the washing machine, and told us that the program had hung up and nothing could be done there, wrote a conclusion about our damaged washing machine. We sent all the necessary documents to both 110.shop and insurers, 110.shop contacted us that the courier will pick you up in 5 days! Contacted us insurers, asked if everything with 110.shop is found out we say "Yes" "The courier will pick up the washing machine on the 5th day and then they will change the washing machine for us ", and then the insurers closed the case, because we thought that 110.shop would find out everything now quickly. The next 1 day arrives, no news or memory from the courier, we call 220 again .info turns out that the courier has not been sent at all, the operator will deliver the message and the courier will pick up the washing machine, as well as will have to indicate whether we want to change the product or refuse, well, everything is clear to us, we are waiting for the courier. there is no application, although we indicated in the e-mail that we want a new one, because we did not think bad about the work of 110.shop, BECAUSE WE COULD WAIVE BECAUSE IT WAS NOT 14 DAYS FROM THE PURCHASE... Well now in the service, good time - waiting for waiting for waiting, from time to time we write e-mails to 220.en silence doesn't answer anything or writes that I apologize and we wait further, we call and say that the warranty service has not yet given any message that we have to wait, then once at all call, the operator says that the system hangs, again says, wait a minute I take this woman I say that do I have to wait a long time, because this is a pay phone, he answers, we tell us lattelecom I say that I do not have free calls on all networks, said that I will clear and call back of course again than I wait, I wait and I wait again. Then I don't even remember the 21.11 call or article, we are told that at the end they have received a message from the warranty service that the 25.11 product will be ready to receive, we are happy and waiting again, 25.11 silence, 26.11 call where our product is, no message to them again in the absence of, find out and call back, BUT of course NO ONE CALLS back!11 call, picks up operator Jana, said that the warranty service has given a message that the product needs to be replaced and now waiting for a new product from the manufacturer, and when the product is present, will give us a message, JEEE, we were all happy that finally one operator told something gratifying. Although I ask how long she will have to wait, etc., of course she has no answer, I say that we are a family of 7 we have a small child in our family, 4 months, we have been living without a washing machine for a month, she answers me that nothing can be done, and that she had lived without a washing machine for 3 months. (I THINK IT IS Glendale WHERE THE LAUNDRY IS ON EVERY CORNER, BUT WE LIVE IN COUNTRIES WHERE THE NEAREST CITY IS 30KM WHERE THE LAUNDRY IS STILL) but well, not by it! Okay, now we are waiting for the new washing machine! Interests after entrance 220.en Home page and there under our washing machine Indesit IWD 71251 shows Comfort delivery (delivery to the specified address) - 5 working days, so today Thursday 04.12.2020 should be present if a new washing machine is sent! Call today 04.12.2020 lifted by the operator Annie, she tells me she has no information that she will find out and call me back! I ask how soon he will call me back next week, next week and she will answer me no next week no, I won't have to wait that long! YOU WANTED! I am very disappointed in the work and staff of 110.shop, I have sent a lot of goods from this portal but I have never encountered such a problem, I don't know what to do next, I really knew that the whole process would take 1.5 months (for now) . It would be different if one but a small child lived, he gets to know the world with his hands every day, everything is in his mouth, saliva, clothes have to be changed every day, even 2x a day!
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