Non-professional service
I gave up Telstra a year ago because they unreasonably dropped outgoing calls 2 (!) times, even though the bills were paid, explain why did not teach. Now Telstra had a promotion when recommending a friend to move from another operator: bm months for both the recommended and the new customer. I decided to give Telstra a second chance and contacted the operator - I was informed that this promotion is only available if you arrive at the customer service center. But, unfortunately, I have broken my leg, which does not allow me to move normally, which, of course, did not interest them. The next day, Telstra representative Ilona calls me from the sales department and offers to switch to Telstra - I will tell you the whole situation. Ilona promised that such a situation would, of course, grant this share without going to them. We agreed on delivery on 18. 07. 2017. I gave my girlfriend a number to give bm months for recommending me. After 30 minutes, Ilona calls my girlfriend and says no - I can't connect her to bm because I haven't been to their center! Then connect my girlfriend with a specialist. She recommends sending them an email with a description of the situation. I'm sending an email. In the evening, a guy calls me and starts all over again, I tell them an already long story - wonder! Clarify and call back, but do not call back. The next morning Ilona calls me, asks if I (!) have found out anything - as if I should do it! Promised me to call in the evening to find out if anyone had contacted me. Delivery remained valid. Then I was called by a specialist Stasy and favorably accepted me to use this promotion without going to the customer service center. I help to hand over to Ilona to be called as promised. Do you think I was called? No! On 18. 07. 2017 we had agreed on delivery by 14:00, according to previous experience, I already think: will or will not be! Was not. I no longer knew me laughing or crying! In principle, I called Telstra myself and again no one knew anything and had to explain all of the above again! Current promises to find out everything. After some time of calling back, the employee has not found out anything about the previous situation (I don't remember the word, you already know), offers to sort everything out now. When asked why the delivery did not take place, it was answered that the delivery was insignificant, but the contract had not been prepared at all. Then why say that the delivery is unsuccessful, if there is no contract at all - some reservations. But that's not all... I asked - will my girlfriend have months of bm too? And then how the trump card came the agent's question - for a girlfriend?! And once in a while I had to explain everything. I have to look for the girlfriend's number again, and when I asked if I would arrange for my girlfriend to be connected to bm, she replied that she would pass the information, only interesting to whom,because its information disappears somewhere all the time. I do not understand, Telstra is a big company, can not really put in order systems with comments, train their employees to make customers happy? PS A Telstra representative had come to my girlfriend's house, promised to call me back 16. 07. 2017, no one has called today. I also told this information, but of course it was already forgotten in the next conversation! Looks like Telstra doesn't need new customers... Good luck!
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