Fraudsters
It seems more and more that Vodafone is not using fair tactics! Dear people, be very careful, study your bills carefully! Half a year ago, a friend wanted to go from Telstra to another operator. At one time, the phone was taken, there were about 5 months left until the end of the payment. We agreed to pay everything at once. It was the end of March. Said to make an invoice for the year, which will consist of the current invoice amount, the penalty and the remaining payment of the device. Then he promised to prepare and send by MAIL invoice within a month or a year and a half. A few days later (at the beginning of April) the current bill came to the e-mail (monthly payment), which they instructed not to pay, but to wait for their big, total bill. Well ok, year, we're waiting, no! So it took 1 month, May came. In Opa, we received 2 letters in the mail. One was the final bill, the other was a letter from a credit collection company. Vodafone had handed us over to the debt collectors for the unpaid bill in April. Of course, we angrily called and told Telstra about the situation. It was said that there was a misunderstanding when calling themselves when they would find out what had happened. A couple of days later, we received a call from Vodafone. They tell us that their monthly bill should have been paid, which is why we have passed it on to debt collectors. And didn't even apologize. We started researching the big bill we received and didn't understand how such a large amount is possible. Nowhere was the explanation of what they calculated there explained or indicated. The total was 149 AUD. We started counting, now there is no way to get so much! Call Vodafone again, the firefighters look at their bill, say that they have recalculated something, yes the bill is incorrect. We are waiting for a new bill again. The recalculation is sent to the debt collectors, only then we received the REAL invoice. Yes, 50 AU$ was too much, did not even apologize to us for it, did not offer any relief, discount, compensation. In general, the way they work. And after all that, BECAUSE OF Telstra, WE HAD TO PAY SOME TEN AU$ FROM THE DEBT COLLECTORS OF THEIR PAYMENT THAT THEY HAVE TAKEN OVER THIS CASE. Is that fair? The person just wanted to switch to another operator, there have never been any overdue bills or anything like that before, we were ready to pay for everything, even places. They want to finish to the last.
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