operators are careless, couriers are lazy, customer service team is indifferent
I am very dissatisfied with the work of 110.shop company operators and couriers. On December 26, I ordered a mobile phone by phone (order No.1867881) and already at the time of ordering the OPERATOR, please do not call the courier to the number provided by me, because the old phone does not work for me, but to write to my e-mail or call my husband. However, the operator who accepted my order around 26.12 around 16 or 17 in the afternoon had not noted anything. After 29.12 at nine in the morning, I also wrote an e-mail to your company (attached below this letter) and put the phone card in my tablet so that I could can call. On December 29, I received an e - mail that the courier is fulfilling the order.12) We were waiting for my ordered phone at home, but nothing was delivered. Today (30.12) at 13:20 I received a phone call to my number, where the operator Diana announced that on 29.12 the courier could not contact me and did not deliver the goods, but today (30.12 at 13:20) it is too late. They are the worst lies, because on 29.12 no call came from the courier and we waited at home. Secondly, the operator and the recipients of my e-mail (CUSTOMER SERVICE TEAM) had to warn the courier that they should not call, but should deliver the goods to the given address.? I am nervous, offended by the sloppy service in your company and my joy of welcoming the New Year is ruined. It is a pity that I spent so many days waiting for the ordered phone. I refused the order and I thinkthat I will no longer order anything in your company and I will recommend to all my friends, colleagues and children not to use the 110.shop online store.Dzintra
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