poor service
I submitted my phone for iPhone 7 insurance repair on January 8, at the service indicated by Bite LLC "MTTC Canada". First of all, I was not given another phone to use, but it was also not explained that they are not available at the moment. Secondly, Bite employees indicated that the repair lasts up to 10 days, therefore after waiting for two weeks and an unanswered e-mail, which I sent to the specified e-mail address in case of questions - [hide] @ mttc.ca, I called the mttc helpline, where I did not provide any info on tel. repair progress, but ordered to call the repair service directly, who in turn indicated that mttc IR should contact them (which has been repeatedly indicated to mttc employees) and further help me with an answer,because the repair service may not give me as a 3 person info about the progress of the phone repair. I called the mttc helpline again, where I was told roughly that they were not ready to find out any info and give it to me. Thus, this was a paid repair (2Eur per month for screen insurance), the mttc FAQ page states that screen repair can take only an hour (see appendix), moreover, during the repair of my phone indicated that my phone was transferred 3 times (!) in repair 12.01; 16.01 and later 18.01, moreover, in the middle mentioned, coordination with the client (I was never called or otherwise contacted on a specific issue during this whole process - see the appendix). I was not given a reason for the 3 referrals, no solution, absolutely no response or help. I believethat the employees are incompetent and are not able to solve problems or answer questions, but be guided only by info, which is also available to any customer (by entering the phone repair number, a generalized repair process is available - see the appendix). Question - why is this info phone and e-mail necessary at all, if additional info and help is NOT expected under any circumstances?
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