I received a renewal notice today by email. I looked for 20 minutes on the website under my account what I would be charged on renewal. There was no information found on what the renewal would be. So I call and customer service said they explained to me that they don't show the renewal price on the...
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I recently purchase an all access 6 month membership from Ancestry for $139.00. That was on 6/26. I went to log in today and I show as no membership. I called customer service and was told that I cancelled my membership on 7/11. (I did not.) I asked if I had cancelled my membership, shouldn’t I have...
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Signed up for a free 2-week trial membership, which I cancelled one week into the trial. The woman I spoke to on phone last week told me it was already cancelled. She confirmed it was, and assured me nothing further was needed. This morning I discovered Ancestry charged my account for a month service w/taxes anyway. I...
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I didnt read the fine print. Please, read the fine print. I just got charged $80 for a $12.95/mo trial deal – they charge you all at once. You can't get a refund because they say you need to cancel within 7 days – which is one week into the 2 week 'free' trial. Yeah, they saw...
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