Poor service
The problem with the phone sim card started after returning to Australia from America, where I was only 2 weeks old, although before going to America I had entered the Telstra center to make sure that the phone will work in another country, where I received a positive answer. So, being back in Australia, my sim card from time to time refuses to work, showing not Telstra, but from the service. I immediately went to the Telstra center Shopping Mall Origo. I explained their problem in detail, the only thing they could suggest was to turn off the phone, remove the sim card, then put it back and turn on the phone! Of course, it did not bring any benefit. He said that the fault is in the sim card, it must be changed. Since the phone is not in my name, I could not change the sim card immediately. I would add that the service was not the friendliest. Hopefully I went to another Telstra center, this time Shopping Mall Spice, where I did the same thing as the Shopping Mall origo at the beginning, then I told him to try to put my sim card in another phone so I really know that the fault is not the same. on the phone. When I put my sim card in another phone, I was told that the fault was definitely solely in the phone sim card. On my holiday I went to my nearest Telstra center, which is Shopping Mall Origo, to change the sim card, went with a person on the phone with the hope that all these phone problems would finally be solved, but I was very disappointed with the service and unprofessionalism of the staff.. First of all, when no one greeted me when I arrived, the saleswoman's face was so frustrated, as if I had already hurt her. Secondly, again just removed, inserted the sim card from the phone, which, of course, did not solve anything. Gave me a new card, told me not to turn on the phone for half an hour, I did. I immediately wanted to re-register the phone in my name, followed by an angry reply: "Well, you can't do it now, you have to wait half an hour!", I asked if I would have to stand in the long line again, replied: with the thought that, unfortunately, we will have to return here again. After 30 minutes, when we turned on the phone, it was found that the problem was not on the sim card, as I was so convincingly told by Telstra employees. Asked why the problem was the same again, I got a specific answer: "I don't know!" I was angry, but I kept asking myself a question about the phone. I asked why then the Telstra employees told me with great confidence that the fault was only on the sim card,The answer: "Who do you think all the SIM2 cards have been rejected by us?" made me realize that this particular Telstra employee, whose name I would like to mention, Kristiana Graudina, is not competent in her field of activity. I and my phone don't have to suffer from Christian not sleeping or eating in the morning, I want a high level of service.
Read more...
