I purchased a Home Warranty for my AC/Heat. I requested a tech to come by for the annual heater system check. The tech arrived and promptly told me that the entire furnace systems (2) needed to be replaced. The tech told me that the CO levels were over 10 on one unit and over 12 on the...
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I purchased an AC unit with air cleaner for $10,000 in March 2019 – install was great but service is non existent! They were supposed to replace my AC filter grill – after 5 months I had to call to follow up on grill & filter replacement- they came out to do maintenance & left me with...
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So I wanted to have a split unit put in my garage. The guy Corey which is in Columbia,Sc he got his guys did the work but I wasn’t home just told him let me know once done. So he left the paperwork for me to sign remind you this is last yr in nov 2018. I...
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We wanted a dehumidifier because we had a moisture problem. The ARS rep, Lee Piper, said we needed a whole new heat pump, even though our 8 year Lennox was working great. They sold us an overpriced Rheem 4 ton 14 seer unit. They hit a beam in our bedroom wall, damaged an antique dresser, and damaged...
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A 3 month odessey from 6-30-18 to 10-02-18 of failed customer service and no quality control. Extensive damage to our retirement house. No results from local general manager, Jason Poucher. He wouldn’t even come look @ the damage. I moved on to corporate in Memphis, Tn. No support there until i got to Brenda Downs, customer relations,...
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