Deliberate fraud and lying to attract new customers and do anything to prevent existing customers from terminating the contract
Viasat, or TVPlay Home in order to retain the customer, promises a significantly cheaper service, then the promise is not fulfilled and in fact the bona fide customer is filigree deceived, followed by a well-executed contract and inadequate penalties. In my case, at the time the contract was coming to an end, I was called by a company employee. When I said that I did not want to continue the cooperation, I offered a new decoder and package for 10 AU$ for half a year and then the second half for 16 AUD. It sent me the equipment I had to connect myself, it took almost two weeks. In the contract, the service fee was already 19 EUR, not what was promised in the conversation. After connecting, an invoice was sent for the current month and another month ahead (for example, at the beginning of July for July and August, at the beginning of August you have to pay for September) - since I had a limit for automatic payment, it could not be credited at 38 EUR, thanks for to. In the end, the amount of invoices increased to 23EUR per month (according to the invoices actually issued). I wrote an application that I stopped all cooperation with TVPlay Home. Based on the terms of the contract,a fine was imposed, which I also paid in full and totaled 188. 70 AUD. I calculated that it is cheaper than continuing to dance after this company's stable and paying inadequate amounts. I'm not one of those who complain, but this time I do it just to share my failure and to prevent other potential customers from becoming the bait for this hungry crocodile.
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