BAD SERVICE
Exactly the same situation. According to the information available in my e-mail, my package from Germany on 06. 07. 2020 at 08:37 is placed in the delivery vehicle. 06. 07. 2020 13:32 there is an entry that "due to disturbing external circumstances it was not possible to deliver the consignment to the consignee 's address. Could the courier not enter through the gate and call at the door? address but indicated, I was at home. besides 06. 07. 2020 I did not receive any message that delivery is expected!? I called itella to find out the location of the packet and when I can get it there told me to wait until I called back. called back almost an hour and said that unfortunately you can not call the courier... so the courier can not call, then delivery is possible only on 8. 07. 20. seriously? no other supplier company has such poor service. can't even call the courier.. very bad!
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