Delivery is delayed and money will not be returned!
I made an order in Lion online store, advertising already beautiful and prices are affordable. More already addressed the fact that the order is completed in 3 days and can be taken out of stores that I have on the way from work to home, do not like those couriers at home waiting because it never arrives as promised. I made the order on 18.04.2020, so on 21.04.2020 it should be ready, but no, no one calls or writes. I write an e-mail or my order is not ready. I answer no, but the next day will be to wait for sms. Well, I'm looking forward to it too, but now nothing... On Monday, April 24, 2020, I don't call or write, I went to the Lucavsala store, where I had to pick up the product, there I answer, know us here the lunch will be ready for lunch. Of course no one calls or writes me. I thought well another day I would give them a chance. The next day calls and says you know your order does not have all the necessary items, I tell the girl, but you could call me right away! He didn't answer anything and started to call what was missing, I was not interested in what was missing anymore and I said that I wanted the money back, I went to another store, because of that different attitude. The girl promised to send a withdrawal form and this was also the only promise made by the shop staff. Questionnaire filler, scanner and sender and silence again. Promised to return the money within 14 days! Today 22.05.2020 sent my current ad in my email for nice prices and delivery within 3 days... Either if I can't stand my patience and call customer service, or have not forgotten to return the money, the operator, of course, can not help me and someone to contact me... just a question WHEN? Attitude simply irresponsible, why promise what can not be fulfilled? Recommendation for store management, maybe provide the number of employees corresponding to the workload! It is not those poor people who end up and then listen to such dissatisfied customers as they are to blame for the management alone!
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