The agent lied – told me the cost would be exactly the same as my old plan. But soon as I was signed up, I learned the new plan was $60/month more, even without Part D Drug Coverage, which I declined…. Twice. But….I just received a letter telling me I was now being billed over $30/month extra...
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After a week of trying numerous 800 numbers, hours of hold time and speaking with the wrong department who then transfer me back to the WRONG department, I have given up. This is absolutely horrible. Aetna…I’m not glad I met ya….. User’s recommendation: Don’t use Aetna.
Its bad enough it takes 45 days to process a claim, but this time Aetna sent my ck to the Provider! Now I am dancing around with them to get the corrected check sent to me, so far 3 weeks have gone by! Calling in and Messaging only results in scripted comments. No one takes initiative for...
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It seems idiotic that in the year of 2020 Aetna relies on receiving claims via fax or mail only. The fax machine is always busy or doesn’t pick up. Mailing a claim allows Aetna to delay processing due to mail delivery. Good grief, why can’t you upload a file to the claims department. They seem to make...
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I put in my ID several times, by phone keys and by voice. It would not accept. So it told me to go to www.aetnamedicare.com. All I want to know why my number ID is not accepted. How come I can't get to a real person? What the heck is going on anyway? We never got a...
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