Poor service
A couple of months earlier I had purchased a plane ticket for December 1, 2020. G. From the airport in Melbourne by plane ryanair at 13. 15. I would go to Berlin. I was paid for hand luggage, but I did not know about the new law that from December 1, hand luggage also has priority check-in. When there were 20 minutes left before the plane took off, one of the airport employees came to me to check the tickets and asked if my hand luggage was registered as a priority, I answered no. She refused me: "either pay 25 dollars or go and hand over your hand luggage at the airport check in. Since there was very little time left before the plane left, I was worried if I could do it. I would add that I had a bottle of champagne bought at the airport store. ,which was wrapped in an airport store and also the check was saved for the purchase. As the suitcase weighed exactly 10 kg, I was no longer allowed to put the bottle in it. So I took a bag of champagne by hand and I had to go through the control again. Sorry. That I did not remember the name of the airport controller in anxiety, I can only say that he was the oldest controller in his years, the others were young people who really did their job kindly and tolerantly and politely. The senior controller did not allow me to take a bottle of champagne bought at the airport, his attitude was rude, incorrect and very unkind. When I explained to him about the situation and that there were only 10 minutes left before the plane left, he categorically did not let me go beyond the checkpoint, answering like a robot that the liquids could not be taken out,and that the bottle requires special packaging. I took my handbag and packaged bottle and went to another young controller, excited to tell him about the situation, and the young man was very understanding and helpful. 2 Within minutes he took care of everything, picked up my bottle of champagne, and quickly returned with a packaged again. the same bottle and wished me a happy flight. Tension and bitterness were behind him. It is a pity that I did not hurry to remember the name and surname of the new employee, to whom I would like to thank from the bottom of my heart for the kind and prompt service. I took my bottle of champagne and quickly came back with the same bottle again, and wished me a happy flight. The tension and bitterness were behind him. It is a pity that I did not hurry to remember the name and surname of the new employee, to whom I would like to thank from the bottom of my heart for the kind and prompt service. I took my bottle of champagne and quickly came back with the same bottle again, and wished me a happy flight. Tension and bitterness were behind him. It is a pity that I did not hurry to remember the name and surname of the new employee, to whom I would like to thank from the bottom of my heart for the kind and prompt service. Sincerely, Indra Oak
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