My elderly parents received a voucher for Christmas and have tried booking a steam train ride in July. As they received no update or confirmation of the booking they asked me to investigate. I have tried calling but no dialing tone, I have emailed on numerous occasions and had no reply and have tried the online chat...
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Had 2 vouchers bought in Dec 2019 (!), for my kids grandparents to use in the summer 2020. I had to push them to even extend beyond the stated one in 2020, as there was no way to actually book anything due to covid. Then get the email to say, you’ll need to pay to extend, even...
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Last Christmas my wife and I were given an afternoon tea gift voucher by my niece; a single mother with 3 children who struggles to makes ends meet. With everywhere closed due to the pandemic we have only now attempted to registering the gift, to find that a till receipt is required. We do not have a...
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Voucher given to us last Christmas as a gift. Unfortunately due to Coronavirus the trains have not run this year. We requested a refund or to change to another activity. In total six e mails have been exchanged with no joy. How can you sell vouchers and then not refund or change when a activity in unavailable....
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Last christmas my husband and I were given an afternoon tea gift voucher. With restaurants having been closed due to covid we have just got around to registering our voucher, to find that a till receipt is required. We do not have a till receipt and the giver of the gift obviously does not have it after...
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