I rented an Ace, seven-passenger van online, and, upon arrival at the Las Vegas International Airport, we were told to go out the door and catch the shuttle to the rental car pavilion. At the pavilion the signage was extremely poor and I had to ask where Ace Rental Car Service was because there wasn’t a Kiosk...
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No I want a phone number or stop emailing me. This is *** poor the is no wonder why you employees are so sorry!!! Youre even emailing the wrong damn person! The only thing youve gotten right is I am a pissed ace car rental customer but my name isnt maie smdh but I have two phone...
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Horrible I was hung up on intentionally by customer service reps!!! And the las Vegas Office… I was talk to with total disrespect and sent on wild goose chases to get help!!!
On November 11, 2019, I rented a car with the Ace agency via Hotwire in Long Beach, CA (conf #HNV887****). When I arrived to the airport, I called the Long Beach office to arrange for a shuttle to their off-site location. The young lady on the phone argued with me about me reservation (indicating that I didnt...
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Called in to cancel a rental I got through Hotwire. Hotwire won’t cancel and tells me I have to go through Ace. Ace won’t cancel and tells me I have to go through Hotwire. Rep I spoke to denied me speaking to a supervisor then hangs up.
Studio Moderna works under every criticism
Studio Moderna, which supplies Dormeo products, works very unprofessionally! Since I received only part of the order with the courier on December 6, I contacted them, I was promised to bring the missing one within a week. I'm quite patient, but a week later I had to call - nothing was brought. The whole story had to be started again, everything was checked on the computer - yes, unfortunately the courier was sick (they had 1 courier?!?!?), Now he was healthy to wait - to be within a week! I waited... waited... well, of course - I didn't wait! I wrote, called again - again the whole story had to be repeated from the end, again everything was checked on the computer. Yes, it is, but the order has been sent to the post office, waiting for the announcement! It was Christmas week, during which I did not receive any notification. I wrote again to [hide] @dormeo.org - for the third time. It was 29. 12. 12) On my mob. tel. shortly after sending the letter, a woman called who read the letter and connected me to the client manager, whom I asked about the mattress again. From her questions (why do I only call now if it happened on December 6th!) I concluded that Dormeo customer managers have a poor flow of information, no calls or e-mails are recorded, if I have to tell everything from the end to each operator. This time I was told that after checking everything and calling back… Our conversation took place between about 16. 25 and 16. 40, so I assume that there was not enough time until the end of the working day to find out everything, because I did not wait for the call… 30. 12. I sent a comprehensive letter with the entire event - history of many calls and e-mails, scanned invoices, order confirmations, etc. Waiting for call - information verified. The missing item will be sent by post immediately after the New Year holidays. I am surprised to ask - why not today and not by courier? Last working day - have to settle old year debts! Warehouse not working today! It works in Studio Moderna! Stay away from this company!
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