Access Trips

Access Trips
4200 Park Boulevard Suite 523
United States
Phone: 1 (650) 492-4778

Category: Products and Services

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Honeymoon to Turkey

If you want to go on a Tez Tour, here's something to think about! I just returned from a trip to Turkey. Admittedly, it was a honeymoon. Most of them have a lot of work before the wedding, then the wedding trip was purchased for us 4 days before departure. Before leaving we were shown the hotel-room pictures in the catalog, there is no denying that we were satisfied with them! When we arrived at the hotel, we found that, unfortunately, the pictures were very different from reality. We were greeted by dirty bed linen (more precisely - the imprint of the shoe on the pillow), the WC floor was probably not washed for a long time... After repeated requests to clean up the room at the reception, it was still as dirty as when we entered there. Everything seemed to matter to absolutely everyone. Only after a couple of hours we met our Tez Tour guide, shook our hearts, then after a couple of hours we got wrapped bed linen. Are newlyweds now greeted with dirty bed linen? When entering the shower, the shower door remained in the hand (it did not stand on the hinges), there was no shampoo or soap in the room... After the 2nd day, the hotel was surrounded by police officers with gas masks in their hands, in front of our eyes it began to mix off (looked more after demolition). They beat beasts out of the windows, broke doors, slammed down plaster columns... after a while we came back to the room to collect belongings! I would say extreme! I can't deny that no one explained anything! The Tez Tour guides on the hotel grounds stood and grinned. No one tried to explain or reassure us. The tourists all seemed to be completely "behind". In the evening, the Tez Tour took us to another hotel and informed us that the next day all 13:00 we had a reception so we could explain the situation. The next day came. We sit and wait and wait, but no one comes to us. When the administrator calls this Tez Tour employee, it turns out that he has long forgotten about us. So keep quiet! Arrived after 3h someone else's Tez Tour "Lady" looked at us and said, "If anyone has any questions, then ask!" Of course, there were a lot of questions from tourists! We were informed that we would stay in this new hotel and that it was closed to tourists due to a previous misunderstanding between the two owners. Our wedding trip is of course ruined. We went there with the idea to relax from the stress after all the wedding preparations, but in the end we met with much more stress. I forgot to add that we later learned that this terrible hotel had been closed for a week before, all its guests had been taken to hospital with food poisoning. How can Tez Tour send tourists to such hotels? Doesn't the fate of tourists worry anyone? When we arrived, we realized that we didn't even feel rested all the time. We contacted / name edited / staff with a letter to give us an explanation of the situation. Admittedly, in return we received info that they have the first hearing at all, that what has happened there. Tez Touram has nothing to say. When we decided that we had to go on a honeymoon again, so that we would still be able to forget everything and finally relax, both tour companies refuse to pay compensation, because they think that our honeymoon has been a good one! Now it turns out that we have simply thrown the money in the wind, because we have received the peaceful rest we have been waiting for. Now you have to shake the money out of your own pocket again and go somewhere to relax! It seems so strange that no one is ultimately responsible for our damaged honeymoon!

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