Inappropriate Service
We chose the new offer for Patras - Pavlina Beach via Vanilla Travel (from 27. 05. 2020 to 03. 06. 2020), which accordingly used the services of Tez Tour. Although the hotel matched the photos and Vanilla Travel was generally a very responsive spokesperson, a number of very important things were omitted that would like future travelers to consider. First of all, we were not informed that the representatives of Tez Tours will communicate only in foreign language, including handing out booklets about Greece in foreign language. As we do not speak and understand only a small part of the foreign language language, we had to experience a great deal of discomfort, because, first of all, even the girls from the Tez Tour at the airport did not speak English and instructions and told us some stories only in foreign language. Fortunately, the required bus number was written on the page and we could at least find it. Also, the girl from Tez Tour spoke only foreign language on the bus and so we could only mention where and how to look for a Tez Tours representative at the hotel (there we were helped by other guests). Sergei, a representative of the Tez Tour Hotel, also spoke mainly in foreign language, but I was also able to answer questions in English. Secondly, we were not warned in advance about the prices of excursions (programs) offered by Tez Tours, they started from 90 dollars per adult. For example, the price for Olympia was about 100 dollars. Due to the fact that the hotel itself is located at least 25 km from the city (Patras), a taxi is not an option to go somewhere, so people are practically trapped in nowhere, because there are no significant sights or cities near the hotel. Excursion prices are inadequate, because we took a car to Olympia and Pyrgos for two and together with tickets for two people it was cheaper than the excursion offered by Tez Tours for one adult. The only explanation for the hidden prices is their inadequate size. Several of the guests we spoke to were dissatisfied. Some used them because they were forced to do so just to not spend the whole week in a hotel. The third thing, which was very unexpected, was that we were not informed that we would have to wait 3 hours in the hotel until the rooms became available, so we had to wait 3 hours in the hotel premises and areas with LV weather clothes. At +30 degrees it was not pleasant. I understand that the flight time was changed 3 hours ago from 8 am to 3 pm. 5, but we were not warned that the hotel would still be busy. Otherwise, the hotel matched the photos, the staff was very responsive and nice, the place beautiful. It is mandatory to take into account that you need to use a rented car to travel (this is the most convenient and much more profitable). If you also travel to the main part of Greece, crossing the new bridge costs 13 dollars one way. : ) In general, there was a feeling that the trip is suitable for people with certain nationalities, because only certain nations can offer to buy a "shub" at +36 degrees in Greece. : ) Given that nothing can really solve our case anymore, we do not expect any action from Tez Tours, we just want to warn others who want to ride, with the hope that maybe Tez Tours will improve its service as well. We don't necessarily want to say anything bad about Vanilla Travel, because we don't know how much information they had.
Read more...
